Contact Us
ClassicAutoStoreOnline.com
Contact Us
A real team in Charlotte, North Carolina — answering emails, picking up the phone, and tracking down answers from our suppliers Monday through Friday.
However you reach out, please include your order number so we can pull up your order right away. If your question is about a return, an exchange, or an item that arrived damaged, defective, or incorrect, please email us — those requests have processing steps we can't complete over the phone.
How to Reach Us
Email is fastest. Phones are answered live when we're able, and voicemail is always checked.
|
Fastest Option Email Us help@classicautostoreonline.com The quickest way to get an answer, and the only way to start a return, an exchange, or a claim on a damaged, defective, or incorrect item. Include your order number, and attach photos if something arrived wrong. Send an Email |
Call or Leave a Message Phone & Voicemail We answer calls live Monday through Friday, 9:00 AM to 4:00 PM ET. We're a small team, so if everyone is already on a call, please leave a voicemail with your name, order number, and the reason for your call — we'll get back to you as soon as we can. If your question depends on an update from one of our suppliers, we'll reach out to them first so we have a real answer for you. Call 704-574-9730 |
When We're Here Customer Service Hours Monday – Friday 9:00 AM – 4:00 PM ET Closed Saturdays, Sundays, and holidays. Emails and voicemails that come in after hours are picked up the next business day, in the order they were received. |
Please Note: Returns, Exchanges & Damaged or Defective Items
All returns, exchanges, and issues with damaged, defective, or incorrect items must be submitted by email. We aren't able to process these over the phone because of the documentation and supplier steps involved.
When you email us, please include:
- Your order number
- The item or items involved
- Clear photos of any damaged, defective, or incorrect item — including the packaging if it arrived damaged
Photos let us open a claim with the manufacturer right away instead of going back and forth, which is what usually determines how fast this gets resolved. Full details are in our Returns & Exchanges policy.
Before You Reach Out
A lot of the most common questions — shipping times, order status, fitment, sizing, returns — are already answered here.
|
Order Questions Where Is My Order? Tracking is emailed the moment your order ships, and every order is also viewable in your account. Most of our parts ship directly from the manufacturer, so a multi-item order may arrive in more than one box, on more than one day. Read the FAQs |
Fitment Will This Fit My Car? We cover a lot of makes and model years, and fitment on a classic is rarely obvious. Email us the direct link to the product along with the year, make, and model of your car, and we'll confirm before you order. Ask About Fitment |
Apparel What Size Should I Order? Our sizing charts cover general US sizing, how to measure, and the Hawaiian shirts — which run large and are sized by garment measurement rather than body measurement. See Sizing Charts |
Need to Reach a Different Store?
The same Charlotte team supports all five of our stores. Please include your order number and the store name so we can find you quickly.
|
Classic American car parts & accessories |
Corvette parts & accessories, C1 through C8 |
Camaro parts & accessories |
Truck & SUV parts & accessories |
Performance parts & upgrades |